Verizon Wireless customers in Raleigh area trying to contact emergency services faced a different emergency two weeks ago.<\/p>\n
Verizon cell phone users could not connect with 911 operators for several hours after the company updated its software. According to the city, Verizon customers could call 911, but neither the caller nor the 911 operators could hear each other.<\/p>\n
A statement released by Verizon Wireless spokesperson Karen Schultz said the problem was due to a \u201cplanned software update,\u201d and was resolved by 2 p.m.<\/p>\n
\u201cWe are certain this issue was an isolated incident and will not occur again. We apologize for any inconvenience this issue caused,\u201d the press release stated.<\/p>\n
The received calls would have \u201cno voice; they couldn’t hear us and we couldn’t hear them,\u201d said Raleigh Emergency Communications Director Barry Furey.<\/p>\n
Furey said the disturbance occurred from about 9 a.m. and had been resolved by the afternoon.<\/p>\n
Operators treated each call as a hang-up, and as part of procedure, called each number back to determine if there was an emergency or not.<\/p>\n
Furey said the number of affected calls could not be determined due to the frequent volume of received hang-up calls.<\/p>\n
\u201cTypically, we get thousands of hang-up calls every week,\u201d Furey said.<\/p>\n
Furey said that, of the other agencies that he had been in contact with, Cary’s emergency communications center as well as Holly Springs’ city offices had been affected.<\/p>\n
\u201cPeople didn’t realize it was connected to the same problem,\u201d Furey said.<\/p>\n","protected":false},"excerpt":{"rendered":"
A recent Verizon software update caused problems for those trying to reach Raleigh emergency services. Emergency operators could not hear the callers. Verizon officials say it was a one-time issue that has been resolved. <\/p>\n","protected":false},"author":24038,"featured_media":7682,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[15],"tags":[319,318,317],"_links":{"self":[{"href":"https:\/\/theraleighcommons.org\/raleighpublicrecord\/wp-json\/wp\/v2\/posts\/7681"}],"collection":[{"href":"https:\/\/theraleighcommons.org\/raleighpublicrecord\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/theraleighcommons.org\/raleighpublicrecord\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/theraleighcommons.org\/raleighpublicrecord\/wp-json\/wp\/v2\/users\/24038"}],"replies":[{"embeddable":true,"href":"https:\/\/theraleighcommons.org\/raleighpublicrecord\/wp-json\/wp\/v2\/comments?post=7681"}],"version-history":[{"count":0,"href":"https:\/\/theraleighcommons.org\/raleighpublicrecord\/wp-json\/wp\/v2\/posts\/7681\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/theraleighcommons.org\/raleighpublicrecord\/wp-json\/wp\/v2\/media\/7682"}],"wp:attachment":[{"href":"https:\/\/theraleighcommons.org\/raleighpublicrecord\/wp-json\/wp\/v2\/media?parent=7681"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/theraleighcommons.org\/raleighpublicrecord\/wp-json\/wp\/v2\/categories?post=7681"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/theraleighcommons.org\/raleighpublicrecord\/wp-json\/wp\/v2\/tags?post=7681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}